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Hello!


Recently I've got so many messages asking about payment issues, and they say in common that they have payment failure to my FANBOX subscriptions.



To summarize,


- Can't purchase my plans

- Happens to all payment methods (Paypal, credit cards)

- Happens only to my fanbox, other fanbox payment works well (not sure)

- Started to happen on July?



For me, my credit card with a new account worked fine, and as I inquired FANBOX says they can't say anything with the payment issue besides the purchasing party.


After finishing the current work first, I will consider making alternative way if possible.

If you have any solutions please share together!!


To those who have experienced this issue, I would appreciate if you could share the specific circumstances like which credit card company, or which region you were in, etc. Maybe we could find the common point.



Thank you!

Comments

waruby

It works fine for me as well, still subscribed

Potentiality

I tried subbing, but it says it doesn't work. My bank says the card should work fine.

Dobraukin

I was properly billed this month (paypal). 👍 By alternative way, you mean other platform? 😮

Birdie98

I paid for this month via PayPal, before that I used my VISA card, no problems

SUZUMURA

신용카드를 선택하고 결제해왔고 막힌적은 잔액부족일때밖에 없었네요

magahein

I do not have problems so far (I use paypal)!

ziggyratster

I don’t have any problems.

D3Devil

I show you as one of the creators paid via PayPal for this month.

Connieneko

No problem here <3

CMAltethius

It has to do with the PayPal terms of service regarding NSFW content. If you already had an established payment plan, it works fine, but you can't purchase more. Several major card holders have done the same thing. It could also have to do with fanbox doing the thing it did last year with the NSFW subscriptions via PayPal, which is if the payee tries to use it for the purchase of foreign (not western) NSFW goods they can't any more. For example, I can personally not add any new content creators on fanbox due to this but established payments I can still pay out.

ハイファイ

Since when has this happened? I’m American and I can purchase anything I like with all of my cards. Who is restricting access?

So do to to to

I am trying from a long time but my payment has been unsuccessful

seeees

なかった

CMAltethius

I am not quite sure, I believe it is fanbox themselves because of statements the financial brokers made and policies they themselves have (but don't even enforce) It's an odd situation. As far as I am aware, it's almost entirely random on how they enforce it. Some creators have the issue and others don't. I don't even think fanbox themselves knew what they were doing. I also believe that it may change if you set your access to pixiv products to outside of the United States.

pepper0

I think It began this month on july, and i saw a new verification pop up during login on fanbox around the same time. so maybe fanbox did something? And I also found someone saying it might work with a new account with location and language set to japanese. I hope this solution works..😭

pepper0

I just created a new account with the location set to the U.S. and the language to English on my VPN to the U.S., and both card registration and payment worked perfectly. I suspect that the credit card company might have blocked the payment based on the region where the card is registered. 🤔 I used Nordvpn for your information.

pepper0

I just opened fantia for those who can't subscribe. Please check! https://fantia.jp/pepper0